Refund policy

Returns

Unused, unlit items may be returned within 30 days of delivery for a refund to the original payment method. The customer is responsible for return shipping costs. To start a return, email accounting@ergocandle.com with your order number.

Damaged items

If anything arrives damaged, email accounting@ergocandle.com within 7 days of delivery with your order number and a photo of the damage, and we'll send a replacement free of charge.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method; your bank or card issuer may take a few business days to post it.

Exceptions

Candles that have been lit or used can't be returned unless they arrived damaged or defective. Gift cards are non-refundable.